Support
Protocolit is built and supported by a small team, so there's no ticket system or chatbot. Write in plain language, and if something is broken, include the app version and what you were doing.
Dont hesitate to reach us about the following:
Include app version, device and OS version, and what you were doing when you experienced this. A screenshot is appreciated but not necessary.
If you feel, "I wish my app could do that", we want to hear what "that" is. We can't promise it will get built but we will try.
Apple and Google Play handle purchases, refunds, cancellations, and subscription billing through your store account. If your purchase went through but something still looks wrong in Protocolit, email us.
Ask what account or support information we hold, request deletion of information we control, or ask privacy questions.
Send steps to reproduce. We confirm receipt and follow up as needed.
We can help with the app, but we can't give medical advice or personal treatment recommendations. For questions about your health or treatment, please speak with a qualified professional. If this is an emergency, contact local emergency services.